
Havas Lemz
Government of the Netherlands
The Dutch government needed 18 million people to prepare for crisis. A booklet was ready. But a government brochure nobody asked for has one destination: the bin. So we didn't advertise the booklet. We made the country need it.
On November 17th, a coalition of national partners staged a symbolic blackout. Train stations went dark. Supermarkets. ATMs. TV signals broke. Radio fractured. The country's daily infrastructure made unfamiliar, for one day. Days later, 8.5 million booklets landed on doorsteps. Not cold. Expected. 73% kept it. 43% acted. Recall doubled the government benchmark. Experience beats information. Every time.